by Fran McCully | Mar 2, 2017 | Business Tips, Customer Service Tips
Have you ever stayed at a hotel and then returned, finding that they have stocked your room with everything you asked for the last time you were here? Your special allergenic pillow was already waiting for you, you were asked if you would like a dinner reservation...
by Fran McCully | Apr 15, 2015 | Business Tips, Customer Service Tips
Have you ever stayed at a hotel and then returned, finding that they have stocked your room with everything you asked for the last time you were here? Your special allergenic pillow was already waiting for you, you were asked if you would like a dinner reservation...
by Fran McCully | Mar 20, 2014 | Business Tips, Customer Service Tips, Management Tips
Is your business easy to do business with? Or is it difficult? The answer could impact your revenue as well as your reputation for service. Here are a few tips to help you stand in your customer’s shoes for just a few minutes to answer those questions. First...
by Fran McCully | Nov 28, 2013 | Business Tips, Customer Service Tips, Management Tips
Have you ever called a help line and at the end of the call had a bigger problem than before you called? Unfortunately, it’s not uncommon. Navigating the help line process can be a challenge for anyone’s patience. Here are a couple of tips you can try to make the...
by Fran McCully | Oct 17, 2013 | Business Tips, Customer Service Tips, Management Tips, Profitability Tips
Every sales lead is precious. It takes a lot to get people’s attention these days, and once a lead or prospect comes in your door, you’ve accomplished that hurdle, but now you have another one: getting the business. To ensure you can turn those prospects into...
by Fran McCully | Sep 19, 2013 | Business Development, Business Tips, Customer Service Tips, Management Tips
When it comes to marketing, the company invoice might be the last thing you’d think about. But think again: it’s a great place to make every attempt to get paid faster and have your customer coming back for more services and products. Here are five fun...
