by Fran McCully | Nov 7, 2019 | Business Tips, Customer Service Tips
Congratulations, you’ve landed a new customer! Or, perhaps you prefer the term “client.” Either way, you should be excited; in this particular climate, sparking fresh interest in any kind of business can be challenging. Yet, you did it, and now comes the next...
by Fran McCully | May 23, 2019 | Business Tips, Customer Service Tips
Setting customer expectations in your business is essential to gain the trust of your customers, avoid conflicts, and maintain a high level of customer service. One way to set customer expectations is to clearly state policies that are customer-facing. Many of these...
by Fran McCully | Jan 3, 2019 | Business Tips, Customer Service Tips
Reputation management is a relatively new area within marketing. In a way, it’s similar to digital public relations; it’s the management of a company’s reputation online. There’s also a customer service component to reputation management....
by Fran McCully | Nov 21, 2018 | Business Tips, Customer Service Tips
With holidays approaching, this is the perfect time of year to take a moment and reflect on all of the things we are grateful for. Being grateful may sound a bit trite, but it’s also the number one, hands down, fastest way to bring more positivity and less...
by Fran McCully | Apr 12, 2018 | Business Tips, Customer Service Tips
It’s always fun to surprise and delight your customers. This puts a smile on your client’s face, boosts loyalty, and is fun for your employees too. Here are five ways to surprise and delight your customers with inexpensive perks. 1. Handwritten thank you note. Email...
by Fran McCully | Oct 12, 2017 | Business Tips, Customer Service Tips, Profitability Tips
Your top customers are your most important customers in your business, and it’s important that you hang onto them if at all possible. It’s much more cost-effective in most business models to retain repeat customers than it is to find new ones. Here are...
